1. Returns

Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 10 days of your purchase with receipt or proof of purchase. If 10 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

The wrong product was sent by the merchant. The product is defective. The product was damaged in shipping. The product is tampered

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

If accepted refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

To follow-up on the status of your return, please contact us at info@desertfellas.com

2. Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at info@desertfellas.com with details of the product and the defect. You can send the item you consider defective to:

Address – will be communicated

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include: subscriptions and products stated as non refundable

4. Shipping

To return the item you purchased, please contact us to provide you with accurate address.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Cancellation & Replacement Policy

The conditions under which cancellation & replacement will be allowed:

The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.